The recommendations cover work and personal situations. For example:
- Rather than tell a newly single person "You were too good for him" (implying she had bad taste), instead say "His loss!", which communicates the same thing.
- At work, if your supervisor asks you to do something outside your responsibilities, don't say "That's not my job." A better approach would be to say it probably shouldn't be your priority right now and then discuss your responsibilities with your boss.
- This one's probably obvious, but when applying for a job, don't bad-mouth your old/current boss or employer.
- And my favorite, because it's true: Don't tell someone they look tired, which might make her feel like she looks awful. Instead ask how the other person is doing or if everything is ok.